Comments on: Apple tech support, I love you.

By: john

john — Thu, 19 Jun 2008 02:12:34 +0000

yeah, talk about lousy x.5. feels like stone age, with a pair of glossy shades. it’s faster but has more f******* bad features that you could wish for. just wait until you find out about the 2giga file limit coming back, bye bye video codecs, welcome supermarket, forget reliable previews and get ready to hear the fan always working (when in previous x.5.2 it was so pretty quiet)

By: craig

craig — Tue, 04 Sep 2007 16:31:51 +0000

Apple stores populated with ‘apple genius’ you say? :) I dropped my 3 week old Mini system off as the digital sound had stopped working. The guy says ‘we’re not busy, it should be ready in a day or two’. A week later I’m driving by and decide to stop in. It turns out that the ‘apple genius’ doesn’t have the capabilities to test digital sound outputs (no digital capable speaker system) so they decided to wait til I called to ask if I could bring in some speakers for them. In the end they said ‘we used the ossiciscope and cleaned up some dirty patches’, but the sound hasn’t worked since I got it back home and now it is used to prop up a Windows Media Centre PC that, oddly, has worked fine, sound and all… It is so sad, I actually *want* to believe that Apple can provide a viable alternative, but maybe I should just admit defeat and stick to wintel hardware and open source software…

By: Lee

Lee — Mon, 09 Jul 2007 17:48:54 +0000

Apple tech support has to be one of the biggest jokes out there. The mere concept that you must bring your computer in to an Apple Store to see a “Genius” to get a repair going is ridiculous. Seems like a scheme to get you to buy something at the store.

By: APPLESUCKS

APPLESUCKS — Mon, 18 Jun 2007 05:34:02 +0000

APPLE SUCKS!!

I am using mac os X 10.4.9. My addressbook often get deleted!!!

STUPID APPLE THING!

By: Der_Spotter

Der_Spotter — Thu, 07 Jun 2007 14:46:33 +0000

This is so unbelievable.
I have some problems with iTunes Store, so i went to the German (i am German) support page. There’s an Email form. So i wrote name and Apple ID and stuff in there and of course my problem. When i clicked on Send-Email, nothing happened (i use opera). then with ie, i clicked it and the reply “error on page”. WHHHHOOOOTTTT
i cant write to them because their damn bitch link is wrong and they wont provide me with their adress.

Der_Spotter

By: Applegurl

Applegurl — Thu, 10 May 2007 16:01:22 +0000

Ok first of all in Canada and the United States their is only email support for some services such as iPhoto purchases, iTunes music Store and .Mac. Secondly the over the phone tech support at Apple is remarkable, and what would make anyone think email support would be any better. As for the statement “they always tell me to do the same thing, no matter where i go for help”, that is called troubleshooting often the same steps are taken on a variety of issues. I also have some advise for macrunning BUY APPLECARE, the Apple updates are all tested before being released but obviously they can’t test on every configuration with every piece of software that could be installed on a customers computer which could cause the issues that you are describing. If you do not know how to fix these simple issues yourself you would be better served by paying the money for AppleCare than to waste your time by being immature and continuing to call in over and over again. AppleCare has been number 1 in consumer reports for Tech support for 7 years for a reason.

By: Cyril Kelly

Cyril Kelly — Fri, 02 Mar 2007 20:49:57 +0000

I couldn’t find their e mail support address, BUT I did find them for every
other country on earth!! Someone is either brain dead or has a vested interest in the
company that profits by furnishing the telephone (support line) service???

By: macrunning

macrunning — Thu, 14 Sep 2006 21:58:53 +0000

Apple can suck a big one. I recently had the auto update on and my system tried the update on the os and all hell broke loose. My computer couldn’t reboot and I got the dreaded blue screen of death. I contact tech support and while my mac (dual pro. G5 - powerPC) was less than a year old they told me that I had to pay for support. What a load of shit since this was an apple update to begin with. My computer was working fine for the last 11 months and now with this OS update my computer just went bonker, then Apple has the nerve to tell me to pay up to get some help on it. I call it “BLACKMAIL”. These guys suck and then they had the nerve to tell me in so many words with out saying that it was my fault and that I still need to pay up. What are these guys, the Gestapo. Well I’ve decide that since they think I need to pay up I’ll be happy to call and call and call and call their support lines tying up their phones. I’ll put them on the same kind of shit hold music they’ve kept me going on. Around and around in circles is all I ever seem to get from these guys. One guy even had the nerve to say, “well you made the update”. Well I ask apple this, “Why put out the auto updates”. Well this is a stupid question in and of itself because its a double edge sword. Apple know everyone wants the updates so everyone obeys like obedient dogs because we all think Apple is doing a good thing for us. Well it turns out they just want your money. They don’t seem to be care much about customer satisfaction. I got the chance to speak with Anton, Shannon and Dave from Apple and they all wanted to place the fault of this on me and tell me I must assume the cost of support before I could get my computer up and running again. Well I say to thee and Apple “FUCK YOU”. I have spent my 30 year life living for Apple - I’ve got an 7 year old G4 (never had an issue), a new dual pro. G5 (powerPC) and 2 Ipods (1 nano, 1 original). I have always been a big fan, even when the chips were down, but if this is Apple’s policy to not support OS updates that take out someones computer than I will have to depart ways here and move on to the dreaded Microsoft Platform. At least there Iknow I’m getting a pile of shit up front and can expect it. I do not expect this behavior from Apple. From 1 completely dis-satisfied customer after 15 years I can only hope that Apple pulls its head out of its ass on this policy and begins supporting customers that have issues with APPLE UPDATES.

By: tyler

tyler — Sat, 31 Dec 2005 01:54:01 +0000

i don’t understand how you like apple’s tech support. i think that their products are great, and when a customer stumbles a problem, they give you a solution that says “this will work for most cases”. well, not everybody has only one of these cases. my ipod has frozen and it’s doing something that isn’t explained anywhere on the apple site. they always tell me to do the same thing, no matter where i go for help. WHY ISN’T THERE AN EMAIL ADDRESS! this makes me so angry with apple that they make it so there is the slightest chance that you MIGHT be able to speak to a human being. the only solution i can come up with now is to go out of my way and drive to the nearest apple store, which is, not surprisingly, very very far away. please, somebody help before i throw my ipod off a cliff!

By: moose

moose — Fri, 06 May 2005 04:30:58 +0000

Hmmm there isn’t a SINGLE one… rather there are mail FORMS scattered on the various support pages. In any case, I’ve found some mostly for the problems related to online services, like iTunes Music Store or iPhoto Prints.
I don’t think there is a general email address for thech support, since you need to CALL them.