So I went on a business trip for a week and I noticed on my way back that the soft plastic sheath of the magsafe cable on my MacBook Pro’s power brick was desolidarising itself from the brick.
The metal wires you (barely) see on the picture are not the live wires, but rather the shielding of said live wires (or so I hope).

Anyway, this is a major hasard, especially when you use your laptop on a plane equipped with power plugs on each seat.
So as soon as I came back, I called Apple’s Tech Support. After a rather longish wait of 9 minutes (which, I must admit, I was warned of by the voice server) I got on the line with a young lady speaking French with a heavy Dutch accent (I live in France…) who told me, after pulling out my file, that, of course, they would send me a replacement power brick (the MBPro is still under guarantee) and that I’d just have to return the old one in the box the new one came in.
This was yesterday at about 11:30 am. At 3pm the same day, I received an email informing me that the new power brick had shipped and I could track it on UPS.com.
I went there and effectively the item was marked for delivery tomorrow.
So, same day expedition for a 48hrs delivery? For a REPAIR*? All I have to say is, no wonder Apple’s Customer Support gets the highest ratings.

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* I already knew Apple’s online store was superfast, like ordering something on monday morning and getting it delivered the next day at noon, but this is different, you PAY for what you order.

This entry was posted on Tuesday, June 17th, 2008 at 07:47 CEST and is filed under Apple talk, Rants & Raves. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.